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Support Categories
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Help Desk Inquiries
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Semester Events
→ Oct–Dec 2026
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Important: The Help Desk provides student peer guidance and feedback routing only, and cannot replace official university authority or teachers' decisions. Issues requiring formal action will be respectfully routed to the appropriate faculty or administration office.
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🏢 Room 107 Offline Consultation
Walk-in guidance & reserved peer consultation desk
🟢 Open Mon–Fri
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Location:
International Students Building A, Ground Floor, Room 107
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Working Hours:
Monday to Friday · 09:00–12:00 & 14:00–17:00
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Walk-In Guide:
Drop-ins are always welcome during working hours. If you prefer a private 1-on-1 talk or have cultural preferences, book a slot below.
Who would you prefer to speak with?
Cultural comfort preference — we want you to feel entirely at ease
🔎 Check My Case Status
Enter your Case ID (e.g. KAMAL-W12378621 or ANON-HD-8492) to view live progress
📋 5-Stage Case Lifecycle Explained
🟡 1
Received

Message has been securely received and recorded by Admin Office.

🔵 2
Reviewing

Administration team is assessing the issue and determining guidance.

🟣 3
Referred

Matter forwarded to responsible teacher, department, or office.

🟢 4
Follow-up

Checking outcomes and whether further assistance or feedback is needed.

⚪ 5
Closed

Resolved or directed to official university channel successfully.

💡 Quick Guidance — Common Questions
Instant answers to key campus regulations and procedures
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Attendance Requirement: TGU requires minimum 80% attendance in all enrolled courses. Attendance below 70% automatically forfeits the right to sit the final examination.

Exam Schedules: Mid-term assessments occur in Weeks 9–10. Final examination timetables are published by the Academic Affairs Office 3 weeks before finals week on the TGU portal.

Make-up Exams (补考): Retake examinations take place during the first 2 weeks of the subsequent semester. Register via Room 107 or your academic mentor.

Routine Maintenance: For plumbing, electricity, air conditioner, or door lock repairs, visit the International Dormitory Service Desk (Building 3, Ground Floor) between 08:30–11:30 and 14:00–17:30 to fill a repair slip.

Standard Turnaround: Non-urgent repairs are fulfilled within 24–48 hours.

Emergency Contact: For urgent nighttime water leaks or power outages, call the 24/7 campus maintenance hotline: 022-8395-5000.

Timeline: You MUST apply at least 30 days before your current Visa / Residence Permit expires. Overstaying incurs strict legal penalties (500 RMB/day up to 10,000 RMB).

Required Documents:

  • Original Passport (valid for at least 6 months)
  • Official JW202 / JW201 Form
  • TGU Enrollment & Attendance Certificate (issued by Room 205)
  • Tianjin Police Registration Slip (境外人员住宿登记表)
  • Two 2-inch white-background passport photos

Visit the International Affairs Office (Building A, Room 205) for verification before submitting to the Tianjin Entry-Exit Bureau.

Online Payment (Recommended): Login to TGU Finance Portal with your Student ID. Supports WeChat Pay and Alipay with linked Chinese bank cards or international credit cards.

Direct Bank Transfer: Transfer to Tiangong University official account. Ensure your Student ID + Full Name is written in the transfer remark (附言/备注). Bring the transaction receipt to the Finance Office (Administration Building, Room 102) for receipt validation.

Tuition Deadlines: Autumn semester fees must be completed within 14 days of registration.

Annual Review Window: Chinese Government Scholarship (CSC), Tianjin Government Scholarship (TGS), and TGU President Scholarship annual reviews occur annually in May–June for continuing students, and November for autumn evaluation.

Evaluation Breakdown:

  • Academic Performance (GPA > 3.0 / 80%+ marks): 60%
  • Attendance & Campus Discipline: 20%
  • Extracurricular, Cultural & Student Union Engagement: 20%

Disciplinary warnings or unexcused visa violations lead to scholarship suspension.

📅 Upcoming Student Activities & Campus Events
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STUDENT ACTIVITIES & CAMPUS EVENTS
Approved campus activities, cultural events, and workshops for international students at Tiangong University.
🎈 📅
Upcoming Events Coming Soon
Campus activities and cultural events for international students are currently being coordinated with university teachers. Approved events will be published here soon.
💬 Stay tuned in your official student WeChat groups!
Tiangong University ISU · Cultural & Student Activities Department · Room 107
🔐 Admin
📨 Help Desk Cases & Triage Manager
Confidential case lifecycle management · ISU Administration Office
4 cases
📢 Publish New Student Event
Publish verified and teacher-approved campus events directly to the student feed
0 active
Quick Presets:
Active Public Events on Student Feed
🗓️ ISU Administrative Roadmap & Internal Gatherings
Internal governance, semester coordination, and institutional events
Admin Only
🔒 Internal Administrative View: Department gatherings are hidden from regular students.
October 8–9, 2026 · 10:00–17:00 · Room 301-A
1st Directors' Gathering (Inter-departmental Coordination)
Agenda sharing, task assignments, and semester planning. Attendance: Directors Only.
October 30, 2026 · 14:00–15:00 · Auditorium B
All-Members Student Union Gathering (Full Assembly)
60-minute structured assembly: department overviews, feedback discussion, and group photo. Attendance: All Union Members.
November 26, 2026 · 10:00–14:00 · Room 301-A
2nd Directors' Gathering (Mid-Term Review & Audit)
Help Desk operations audit, support operations review, and December activity prep. Attendance: Directors Only.
December 18, 2026 · 10:00–12:00 · Admin Office
Semester-End Review & Final Report Handover
Year-end documentation, KPI reporting, document archiving, and leadership handover. Attendance: Directors & Leaders.
📊 Administrative KPI Tracker — Autumn 2026
6 key performance indicators · Live progress
2
Directors' Gatherings (Oct 8 & Nov 26)
✅ On Track
1
All-Members General Gathering (Oct 30)
🔄 Oct 30
9
Support Categories Operational (Room 107)
✅ 100% Active
48
Help Desk Inquiry Log (operations active)
✅ Logged
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Student Voice Forum Report (Dec 10)
🔄 Pending
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Semester-End Final Report (Dec 18)
⏳ Dec 18
📁 Meeting Minutes & Records Vault
Secure repository — decisions, action items & deadlines
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Oct 8–9 Directors' Gathering — Meeting Minutes
Added Oct 9 · PDF · 4 pages · Approved
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Autumn 2026 Help Desk Duty Schedule
Updated Sep 28 · XLSX · 3 sheets · Confidential
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Circular #1 — Autumn Semester Welcome
Sep 10 · PDF · 2 pages · Published
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Help Desk Inquiry Log — September 2026
Oct 1 · CSV · 48 entries · Confidential
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Student Support Services Guidelines
Sep 25 · PDF · 8 pages · Admin Reference
📌 Action Item Tracker
Inter-departmental task board · Autumn 2026
⏳ Pending 3
🔄 In Progress 2
✅ Done 2